TERMS & CONDITIONS For EQUIPMENT MAINTENANCE & REPAIR​
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1. WHAT IS WARRANTY
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​The Services provided by The Company are warrantied for 30 days from the date of notice to the Client upon completion and/or collection of the Equipment. The warranty include the serviced parts, excluding issues with sound, transportation, vibrations and aesthetics of the machine. Hardware installations or upgrades performed knowingly or otherwise by the user or a third party, adjustment of settings and hardware tampering will void the warranty. Recurrence of issues due to wear and tear, formation of scales due to improper water softening, or abuse of Equipment will be treated as a new repair at additional cost.
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2. DAMAGES DURING M&R WORK
2.1 The Client agrees that scratches may inevitably be created during the removal and installation of components or may happen during transportation. The Client agrees to indemnify The Company and/or its staff against any claims, damages, losses, costs and expenses.
2.2 The Client agrees that different variation of machines or Equipment are available for the same model and The Company will not stock complete spares for all variation or versions of machines or cover specifications. Due to homologation, availability of spares, technical conditions & other limitations, The Company may not be able to provide any service, maintenance, modifications, repairs, spare parts or technical support for Equipment purchased from overseas or not from the local distribution source of The Company.
2.3 In the event the Equipment is accepted for M&R work and the equipment is not distributed by The Company, The Client agrees that additional service charges, as well as freight charges for the importation of spares, will be charged additionally to the Client. These charges will be decided by The Company at their discretion. The Client also agrees that no warranty will be provided and indemnify The Company and/or its staff against any claims, damages, losses, costs and expenses. That includes further failures or loss of functions after the maintenance or faults formed during the M&R due to any related implications. The Client agrees to hold harmless, protect, and defend The Company, its staffs and its subcontractors from any claim, suit, and penalty, from the Client’s use of the Equipment that can result in damages, hurt, death, loss of properties, loss of functions or any monetary losses. Whether based upon a claim or action of contract, warranty, negligence, strict liability, contribution, indemnity, or any other legal theory or cause of action, even if advised of the possibility of such damages.
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3. PRIVACY & OWNERSHIP
The Client must own or have permission to drop off the Equipment for M&R work. The Company shall return the Equipment only to an individual with a signed copy of the original agreement or/and other means of electronic correspondence.
4. PERMISSIONS
The Client grant the Company and its service representatives access and permission to open, view, modify, repair, replace components in the Equipment. The Client grant The Company and/or its service representatives, permission to install any hardware which The Company deems necessary to perform a repair.
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5. OTHER OBLIGATIONS
The Company is not responsible for providing any guidance, training or knowledge to the Client nor for the provision of technical support by any means other than the specific technical fault/upgrade/replacement agreed. The Company is not liable for existing damages to current components in the Equipment.
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6. UNFORSEEN EVENTS
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The Client understands that there may be unintended consequences of any upgrades or modifications to The Client's Equipment hardware and software. These can lead to incompatibilities or the possible loss of function. Hardware is interdependent and incompatibilities may not become immediately apparent. The Company is not liable for any loss financial or otherwise caused by acts of god, fire, natural disaster or theft, accidental damage, electrical disruption etc.
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7. DELIVERY
Delivery will be sent to location’s main door only, The Company’s representing couriers do not deliver to rooms or locations within indoor. The couriers also do not provide training or installation services otherwise ordered and arranged before commencement of delivery.
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8. CONSENT
The Company will not perform service without consent and payment from The Client. If The Company discover additional issues with the Equipment, then the Client shall be notified with an estimate. If Client agrees, then The Company shall commence the work and the balance, if any, may be paid upon pickup or in advance. Hardware components will require payment in full prior to ordering or installation. The Client agrees to pay for any and all expenses, parts and labour which The Client have consented to by phone, by email, in person or by other means including a third party who can authorize repairs for The Client. The Client authorizes The Company to perform work on the designated Equipment. It is The Client's responsibility to verify all work before taking receipt of the Equipment.
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9. LIMITATION OF LIABILITY
In all circumstances, the maximum liability of TheCompany, including its directors, officers, employees, consultants, agents, and family members, shall be limited to the total amount paid by The Client for the products purchased and/or services rendered.
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The Company shall not be liable for any damages, losses, or expenses of any kind arising from, or in connection with, malfunction, delays, interruption of service, loss of business or income, loss of goodwill, work stoppages, loss of data, or damage to hardware or software, whether resulting from hardware failure, software failure, or any other cause.
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The Client shall have no right of recourse against The Company for any such matters. In no event shall The Company or its directors, officers, employees, consultants, agents, or family members be liable for any indirect, special, incidental, consequential, or punitive damages, whether or not advised of the possibility of such damages.
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Notes​
The Company refers to Velvety Coffee Pte. Ltd.
The Client refers to the party engaging the services or made a purchase of product/s from Velvety Coffee Pte. Ltd.
Equipment refers to the coffee machine, coffee grinder or any other equipment that the Client send for M&R work.
"M&R" refers to service in maintenance and repair of equipment.
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Updated and effective Aug 14, 2025.
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