1. WHAT IS WARRANTY
VELVETY COFFEE promises every JURA machine customer to rectify any problem with your machine, which is deemed to have been with the machine already upon purchase.
If a malfunction occurs within less than seven days after purchase (the date printed on the Invoice applies), we consider repairing or exchangingthe machine. The decision to repair or exchange is at the sole discretion of our technical department.
Warranty works inclusive of parts are free of any charges to the customer for a period as indicated on this web and registered with our Cloud.
All Warranty works are only executed at our Hospitality Centre where we are equipped to identify the machine and diagnose it with our Animation System, a computer program provided by the manufacturer.
Warranty works on a machine does not reset or prolong the original Warranty.
2. SPECIAL TREATMENT FOR WARRANTY REPAIR
JURA machines brought to our Service Centre for a warranty repair will be of highest priority. We will have your machine serviced within 24 hours, ready for your collection. This is subjected to spare parts availability.
3. WHAT IS NOT COVERED UNDER WARRANTY
Any problem arising from operation which was not with the machine already when it was purchased or any of the below mentioned points are not covered under Warranty and service charges will apply for rectification.
If you do not use the machine in accordance what is printed in the Operator's Instruction Manual
If you use the machine on a power supply other than stated on the Rating Label by applying Transformers, Voltage Regulators or any other measure to make the machine work.
A broken Warranty Seal voids any Warranty completely.
Normal Wear & Tear of moving parts inclusive of O-Rings and Seals.
Clogged Grinders due to unsuitable coffee beans or not properly handled beans even if the beans are purchased from VELVETY COFFEE.
Removal of foreign parts in the grinder.
Harden Milk in Frothers, Milk Tubes or discoloured milk Hoses.
Scratches on decorative Parts like Drip Tray or the Casing
Broken decorative parts
Using Cleaning Materials other than original JURA Cleaning Material
All above mention points will not be rectified under Warranty. Service charges will apply.
4. WARRANTY REGISTRATION
If you purchased your JURA Machine from VELVETY COFFEE you do not have to register your Warranty, the Invoice is your proof for warranty.
JURA ELECTRICAL ACCESSORIES WARRANTY
Cool Control, Electrical Coolers, Milk Frothers and Cup Warmers
Should any of these Appliances fail within one year of purchase, please bring the Appliance together with the Purchase Invoice to our designated facility for inspection.
Our technical department or appointed service care specialists shall then decide to repair or exchange the Appliance.
If damage/s are obviously due to mishandling or not following the instruction manual, no Warranty shall apply.
Any Warranty works on an Accessory does not reset/re-date or prolong the original Warranty and Warranty period.
Effective July 15, 2019